Support
⚠️ Pardon our dust. This page is in progress. ⚠️
Please note that Aerospace Audio is a very small team.
Our products are in high demand, and our inbox 'runneth over.' Please expect and excuse slow and delayed replies.
We are actively working to strategically scale our team and systems to appropriately meet the increasing demand.
In the meantime, we appreciate your patience.
Thank you for supporting a small business. We won't let you down.
-Isaac
🚀
Atmosphere Orders
When is my order shipping?
Your shipping speed depends on the production speed selected at checkout. Atmosphere is available in 3 shipping groups: First Class (approx. 1 to 2 months), Priority (approx. 2 to 3 months), and General (approx. 3 to 6 months). Note that shipping timeline is approximate and an exact ETA is not guaranteed and cannot be provided.
Why is there such a long wait?
Atmospheric in high demand, and Aerospace Audio is a small business. These things are handbuilt by a very small team. We are actively growing to meet the increasing demand. (Also, the ever changing tariff rates caused a lot of global supply chain disruptions which has additionally slowed things down).
I noticed you only ship to 🇺🇸 USA, 🇨🇦 Canada, and 🇦🇺 Australia. When will you add additional locations? Can you make an exception for me?
We are working to add new locations early 2026. I cannot make any exceptions for this, but I am looking forward to offering worldwide shipping soon!
With the release of Atmosphere v3, will Atmosphere v2/v2+ ever be restocked?
Atmosphere v2 is being phased out, but there will be a few more batches in the near future.
Digital Products
I recently purchased AeroPads in wav format. Where is the download link?
The download link should be emailed to you. Be sure to check the inbox you ordered with as well as your spam/junk/updates folders etc.
Does a purchase of AeroPads in wav format include the AeroPads iOS App? (or vise versa)
Due to the nature of Apple's iOS App Store, the AeroPads iOS App and AeroPads in wav format are separate products.
Troubleshooting & Service
I'm noticing a stuttering/distortion when I change keys on my Atmosphere v2. How do I fix that?
This sounds like an issue with the MicroSD card. Reach out to contact@aerospaceaudio.com for next steps. Please provide an order number with your inquiry.
I'm trying to update the firmware on my Atmosphere. Why is my computer not detecting it?
Many USB C cables are [annoyingly] missing the data lines. Power-only USB C cables are unable to transmit data and update the firmware. Try additional cables to see if the connection is established.
Note: If attempting to update firmware on an Atmosphere v2, do NOT put it in “USB MODE.” USB MODE is designed only for MicroSD file access.
I'm having an issue with my Atmosphere. What is the warranty on hardware purchases?
Review the hardware warranty for details on coverage and instructions for requesting a repair.
Misc
I have a question that is not answered by the info provided above. Now what?
Please double check the resources above.
If your question is NOT already answered by the information provided above, feel free to send an email to contact@aerospaceaudio.com
Please note that Aerospace Audio is a small business with limited staff, bandwidth, and resources.
It is likely that your email will receive a delayed response.
We do our best to support our customers however we can, but we receive a large number of emails and Aerospace Audio is a very small team.