Aerospace Audio is a small team, and demand is high. Replies may take longer than usual while we improve our support systems. Thank you for your patience.
-Isaac
🚀
Atmosphere v3 Orders
When will my order ship? Can I get an ETA?
Atmosphere v3 typically ships within 1–3 business days when in stock.
You’ll receive an email with tracking information when your order is ready to ship. Thank you for your patience.
What happens if Atmosphere v3 is out of stock?
Atmosphere v3 restocks in batches. Sign up for a restock notification on the product page to hear when it is available again.
I noticed you only ship to 🇺🇸 USA, 🇨🇦 Canada, and 🇦🇺 Australia. When will you add additional locations? Can you make an exception for me?
We hope to add more destinations in the future, but we don’t have a timeline to share. We currently ship only to the United States, Canada, and Australia and cannot make exceptions.
With the release of Atmosphere v3, will Atmosphere v2/v2+ ever be restocked?
Atmosphere v2 is being phased out, but there will be a few more batches released occasionally.
Send an email to check on v2 availability support@aerospaceaudio.com
Troubleshooting & Service
My Atmosphere device has stutter and distortion when I change keys or engage a new pad selection. How do I fix that?
This issue is resolved with a firmware update.
Once you update your device to the latest firmware, it will be smooth sailing! 🤙
I'm trying to update the firmware on my Atmosphere. Why is my computer not detecting it?
Some USB-C cables support charging only. To update the firmware, use a USB-C cable that supports data transfer.
Note: If attempting to update firmware on an Atmosphere v2, do NOT put it in “USB MODE.” USB MODE is designed only for microSD file access.
I'm having an issue with my Atmosphere. What is the warranty on hardware purchases?
Review the hardware warranty for details on coverage and instructions for requesting a repair.
Digital Products
I recently purchased AeroPads in WAV format. Where is the download link?
The download link should be emailed to you. Be sure to check the inbox you ordered with as well as your spam/junk/updates folders etc.
Does a purchase of AeroPads in WAV format include the AeroPads iOS App? (or vice versa)
Due to the nature of Apple's iOS App Store, the AeroPads iOS App and AeroPads in WAV format are separate products.
Misc
I have a question that is not answered by the info provided above. Now what?
Please double-check the resources above. If your question is not answered, email support@aerospaceaudio.com.
Aerospace Audio is a small team, and demand is high. Replies may take longer than usual while we improve our support systems. Thank you for your patience.